EITS Support

Terms of Use

Last updated: 2026

1. About this service

The EITS Support helpdesk at support.eits.com.sg ("the Service") is operated by Exclusive Information Technology Service ("EITS", "we", "us"), a sole proprietorship registered in Singapore under UEN 53524260C, with registered address 39 Amber Gardens #04-17, Singapore 439970. The Service exists solely to receive, track, and respond to support cases relating to EITS products and services, including Signet.

2. Acceptable use

By submitting a support case you agree to:

  • Provide accurate contact details and a truthful description of the issue.
  • Not submit unlawful, abusive, defamatory, or malicious content, and not attempt to probe, scan, or overload the Service.
  • Not submit third-party personal data unless you are authorised to do so, and never submit Signet document security codes, sealed PDF packages, passwords, payment card numbers, or other secrets we did not ask for.

3. Signet limitations

EITS support cannot recover Signet document security codes and cannot re-send completed sealed PDF packages — those artefacts are held only by document participants and are purged from Signet after delivery. Cases requesting recovery of such artefacts will be closed.

4. Response and resolution

We work support cases on a commercially reasonable-effort basis during Singapore business hours. Unless you hold a written service level agreement with EITS, no specific response time, resolution time, or availability is guaranteed by use of the Service.

5. Privacy

Personal data submitted through the Service is handled in accordance with our Privacy Policy, the Singapore Personal Data Protection Act 2012, and, where applicable, the EU/UK GDPR.

6. Intellectual property

All software, content, and trademarks that make up the Service remain the property of EITS or its licensors. You retain ownership of the content you submit; by submitting it, you grant EITS a limited licence to store and process it for the purpose of resolving your case.

7. Disclaimer & liability

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, EITS disclaims all warranties, express or implied, and shall not be liable for any indirect, incidental, or consequential loss arising out of use of the Service.

8. Changes

We may update these Terms from time to time. The current version is always published at this URL; continued use of the Service after changes constitutes acceptance.

9. Contact

Questions about these Terms should be sent to support@eits.com.sg.